Cancellation Policy
PREBEAUTIā¢ IS OPERATED BY
Shenzhen Kenuo Zhuoyue Technology Co., Ltd.
CHANGE OF PLANS? CONTACT US EARLY.
Prebeautiā¢ ā Cancellation Policy
We understand that customers may occasionally need to cancel or modify an order.
Contacting us as early as possible gives us the best opportunity to review your request.
ā Requesting a Cancellation
Cancellation requests should be submitted to:
Please include your order reference and a short explanation of the request.
š¦ Orders Already in Processing
Orders may move into fulfillment shortly after they are submitted.
Once processing, packing, or shipment preparation has begun, cancellation may no longer be possible.
š Orders Already Shipped
Orders that have already entered the delivery network normally cannot be cancelled through the order-processing system.
Where appropriate, the customer may need to receive the order and follow the applicable Return Policy.
āļø Order Modifications
Customers may also contact us regarding changes to:
- Shipping information
- Product selection
- Size
- Quantity
- Contact information
Changes cannot always be completed after fulfillment begins.
ā ļø Cancellation by Prebeautiā¢
An order may be cancelled where reasonably necessary because of circumstances such as:
- Product unavailability
- Incomplete order information
- Material technical errors
- Clear pricing errors
- Delivery restrictions
- Suspected fraudulent activity
Where applicable, any collected funds relating to a cancelled order will be handled appropriately.
CANCELLATION SUPPORT
Customer Service Hours: 8:00 AMā10:00 PM Pacific Time